Queen’s Hilo Specialty Clinic

Queen's Hilo Specialty Clinic is part of the Queen's Health System, delivering a broad spectrum of medical services including behavioral health, cancer care, heart care, neuroscience, and pediatrics to patients across Hawaii. The clinic generates revenue through patient services, insurance reimbursements, and specialized treatment programs, positioning it as a regional provider with a strong referral network from neighboring islands and a local focus on serving Hilo’s families, elderly residents, and those seeking advanced specialty care. With an estimated workforce of 100-130 employees, the clinic operates as a mid-sized healthcare facility that balances community‑based primary care with high‑acuity specialty offerings. This size makes the clinic an ideal candidate for the Employee Benefits Program, which would yield approximately $130,900 in annual savings (110 employees × $1,190 per employee). The Chief Executive Officer, as the decision‑maker for benefits, would be motivated by the program’s ability to reduce recurring benefits expenses while enhancing the clinic’s competitive edge in attracting and retaining clinical staff. Implementing the EBP would also support employee morale during a period of healthcare merger uncertainty, helping to maintain patient trust and stabilize the workforce. By offering a tax‑credit‑optimized benefits package, Queen's Hilo can differentiate itself from other regional providers and reinforce its reputation as a stable, employer‑of‑choice in Hawaii’s healthcare market.